1. Introduction
At Soleil Lumière (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal data, especially for our customers residing in California. In compliance with the California Consumer Privacy Act (CCPA), we provide California residents with specific rights regarding their personal information.
This policy explains how we collect, use, share, and protect your personal data and outlines your rights under the CCPA. By using our services or providing your personal information, you agree to the practices described in this policy.
2. Scope of the CCPA Policy
This policy applies to personal data collected from California residents (“consumers” or “you”) during their interactions with our online store. It addresses the collection, processing, storage, and sharing of personal data in compliance with the CCPA.
3. Personal Data We Collect
We may collect the following categories of personal data:
- Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
- Account Information: Username, password, order history, and preferences.
- Payment Information: Credit card details and billing information.
- Internet or Other Electronic Activity: Browsing history, search history, and interactions with our website.
- Geolocation Data: Approximate location based on IP address.
- Professional or Employment-Related Information: If provided, such as career details.
4. Sources of Personal Data
We collect personal data directly from you when you:
- Make a purchase or place an order on our website.
- Create an account or profile with us.
- Subscribe to our newsletters or promotional communications.
- Contact customer service or provide feedback.
We may also collect data from third-party service providers, such as payment processors, shipping partners, and advertising networks, to facilitate transactions and marketing.
5. Purpose of Collecting Personal Data
We use the data we collect to:
- Process orders, payments, and provide customer support.
- Communicate with you about orders, accounts, or product recommendations.
- Send newsletters, promotions, and marketing materials (with your consent).
- Improve our website, services, and product offerings.
- Comply with legal obligations, such as fraud prevention and tax reporting.
6. Sharing Personal Data with Third Parties
We may share your personal data with third parties for the following purposes:
- Payment processing, billing, and fraud prevention.
- Shipping and order fulfillment.
- Marketing and targeted advertising.
- Data analytics to enhance user experience and website functionality.
Important: We do not sell personal data. Should this policy change in the future, we will comply with the opt-out requirements under the CCPA and notify you accordingly.
7. Your Rights Under the CCPA
As a California resident, you have the following rights regarding your personal data:
- Right to Know: Request details about the categories and specific pieces of personal data we have collected in the last 12 months.
- Right to Delete: Ask us to delete your personal data, subject to certain exceptions for legal or contractual obligations.
- Right to Opt-Out of Sale: Since we do not sell your personal data, this right currently does not apply.
- Right to Non-Discrimination: Exercise your rights without facing discrimination. We do not deny services or alter their quality if you exercise your rights.
- Right to Access: Obtain a copy of your personal data in a portable and machine-readable format.
- Right to Correct: Request updates or corrections to inaccurate personal data.
8. How to Exercise Your Rights
To exercise your CCPA rights, you can submit a request via:
Email: [customer-care@soleillumiere.com]
We will verify your identity by asking for information associated with your account or past interactions. For security purposes, additional verification may be required. We aim to respond to all valid requests within 45 days, with an optional extension of up to 90 days if necessary.
9. Data Retention
We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, data will be securely deleted or anonymized unless retained for legal purposes, such as fraud prevention.
10. Security Measures
We implement robust measures to protect your personal data, including:
- Encryption of sensitive information, such as payment data.
- Secure storage systems.
- Regular security assessments and audits.
While we strive to safeguard your data, no security measure is completely infallible.
11. Policy Updates
This policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the “Last Updated” date revised accordingly.
12. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
Email: [customer-care@soleillumiere.com]
We are committed to addressing your inquiries promptly and ensuring your privacy. Thank you for trusting Soleil Lumière with your data.
