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CUSTOMER SERVICE

Have questions? Concerns? Suggestions? Compliments? We're here to help!
Reach out to our support team via email, and we'll get back to you promptly. Your feedback matters to us!

Customer Service Hours

Business Hours:
Mon–Fri: 9:00 AM–6:00 PM

Email Support

E-mail: help@soleillumiere.com

ABOUT SOLEIL LUMIÉRE

Welcome to Soleil Lumière. Where Quality Meets Convenience

The story of Soleil Lumière: illuminating spaces, transforming lives

Soleil Lumière was born with a clear purpose: to bring the magic of lighting into homes, transforming spaces and creating environments that reflect comfort, style and functionality. More than just selling lighting fixtures, the company strives to offer solutions that express personality and inspire new stories.

The Beginning: Lighting with Purpose

Soleil Lumière’s journey began with the belief that light has the power to transform not only spaces, but also emotions. A well-lit environment can convey warmth, sophistication, joy or tranquility. However, the company’s founders noticed a gap in the market: finding lighting fixtures that combined design, quality and affordability was a challenge for many.

This insight led to the creation of Soleil Lumière , an online store specializing in curating lighting fixtures that inspire and perform beautifully.

Mission, Vision and Values

Mission:
To illuminate spaces and moments by offering high-quality lighting fixtures that transform environments and reflect the personality of our customers.

Vision:
To become a leader in the online lighting market, recognized for an impeccable catalog, exceptional customer service and commitment to sustainability.

Values:

  • Quality: Durable products that exceed customer expectations.
  • Innovation: Staying ahead of global trends in lighting design and technology.
  • Sustainability: Prioritize environmentally friendly materials and production practices.
  • Customer Excellence: The customer is at the center of every decision we make.
  • Accessibility: Beauty and functionality should be within everyone’s reach.

The role of customer feedback

At Soleil Lumière, customer feedback is essential to maintaining the quality and relevance of our products. We value every comment, compliment or criticism because this interaction helps us to continually improve.

  • Selecting the Best Models: Products highly praised by customers are carefully analyzed and become the basis of our catalog, ensuring that we only offer luminaires that truly captivate and meet expectations.
  • Continuous improvement: Feedback on improvements or adjustments is shared with our suppliers, allowing us to constantly improve products.
  • Elimination of inefficient products: luminaires that do not meet the expected quality standards are removed from the catalog to ensure that we always offer the best options.

By listening to our customers, we not only refine our selection, but also build trust with those who trust Soleil Lumière to light their homes.

Sustainability and Responsibility

Soleil Lumière also has a strong commitment to sustainable practices. A significant portion of our lighting fixtures use LED technology, known for its energy efficiency and durability, helping to reduce environmental impact.

Furthermore, we work with suppliers who share ethical values ​​and responsible practices, ensuring a positive impact throughout the production chain.

Customer Service: An Essential Pillar

Every customer is unique, and at Soleil Lumière, we take that seriously. Our customer support team is always ready to help you every step of the way, from choosing the right accessory to providing after-sales support.

We also provide a dedicated feedback section on our website where customers can share their experiences and suggestions. This interaction allows us to grow and continue to offer the best.

Company goals

  1. Impeccable selection: select the best lighting fixtures based on design trends and customer feedback.
  2. Sustainability: Expand the use of ecological practices and materials.
  3. Inspiration: Help clients transform their spaces with innovative and affordable solutions.
  4. Continuous improvement: refining our products and services based on consumer needs.

A new way to light

Soleil Lumière believes that lighting is more than just functional: it is a powerful tool for creating spaces that tell stories, evoke emotions and promote well-being.

By choosing Soleil Lumière, you become part of this story, contributing to a catalogue that reflects the best in quality, design and functionality. Together, we transform spaces and create moments that matter.

Soleil Lumière: Light up your spaces. Light up your life.

Deliveries & Deadlines

Shipping Procedure and Delivery Time for Soleil Lumière

At Soliel Lumière, we are committed to providing an efficient and transparent shopping experience, from the moment of purchase to the delivery of your product. Below, we explain the step-by-step process and delivery timelines for your order.

1. Order Processing
  • Processing Time: After payment confirmation, your order will be processed within 48 business hours.
  • What Happens During Processing: Our team verifies the order details, prepares the product for shipment, and ensures that everything is ready for dispatch.
2. Product Selection and Preparation for Shipment
  • Product Selection: Once the order is processed, the product will be selected and prepared for shipment. We ensure that the items are securely packed to reach you in perfect condition.
  • Packaging: Your order will be carefully packaged to ensure safety during transportation.
3. Shipping the Order
  • Shipping via Postal Service: Once prepared, the product will be shipped through our logistics partners or postal services.
  • Shipping Time: Delivery times may vary depending on your location, but typically shipping takes 5 to 15 business days for domestic destinations and up to 20 business days for international destinations, depending on the country.
4. Tracking Your Shipment
  • Tracking Available: In many countries, we offer shipment tracking services. You will be able to track your order from dispatch to delivery at the provided address.
  • How to Track: Once your order is shipped, you will receive a tracking code via email to monitor your delivery progress. Simply enter this code on the carrier’s website or the tracking system available in your country.
5. Arrival at Destination
  • Estimated Delivery Time: After shipping, the delivery time may vary based on the recipient’s location and the transportation logistics. The estimated times are subject to potential unforeseen circumstances.
  • Factors That May Affect Delivery Time: Please note that factors such as weather conditions, holidays, or third-party logistical issues may occasionally impact delivery times, both for domestic and international shipments.
6. Force Majeure Situations
  • Unexpected Delays: While our team works to ensure timely deliveries, force majeure situations, such as natural disasters, carrier strikes, or customs delays, can occur and impact delivery.
7. Customer Support
  • If you have any questions about the status of your order or if a delay occurs, our customer support team is here to assist you. Please contact us via email, and we will respond as soon as possible to provide support.

Summary of Shipping Times:
  • Order Processing: up to 48 business hours
  • Domestic Shipping Time: 5 to 15 business days
  • International Shipping Time: up to 20 business days
  • Tracking: track your order with the provided tracking code

At Soliel Lumière, our mission is to ensure your order arrives quickly and safely. Thank you for choosing our store and trusting our team to deliver your products with quality and efficiency.

FAQ - Frequently Asked Questions

At Soliel Lumière, we strive to provide excellent customer service and a seamless shopping experience. Below, we answer some of the most frequently asked questions to help guide you. If you have further questions, don’t hesitate to email us at help@soleillumiere.com.

  1. Add items to your shopping cart.
  2. Click the “Proceed to Checkout” button or use the PayPal option.
  3. Enter your email, name, and shipping address.
  4. Apply a valid discount code in the “Discount” field, if you have one.
  5. Proceed to “Shipping Method” and confirm your shipping details.
  6. Enter payment details under “Payment Method.”
  7. Click “Complete Order.”

Go to the product page, select your preferences, and click “Add to Cart.”

Click on the cart icon at the top of the website to view your cart. You can adjust quantities or remove items directly.

After completing your purchase, you will receive a confirmation email with your order number and purchase details.

If you receive incorrect or missing items, please contact us at help@soleillumiere.com with your order number and proof (e.g., images). We will correct the issue at no additional cost.

You can modify your order until 11:00 PM (+1 GMT) on the same day of purchase. Email us at help@soleillumiere.com with your order details to request changes.

We accept major credit cards (Visa, Mastercard, American Express, Discover) through Stripe Payments, as well as PayPal, Apple Pay, Google Pay, and ClearPay.

Yes, we use SSL encryption to protect your information during transactions, ensuring your safety and privacy.

Your personal information is confidential. We do not share, rent, or sell it, except where required by law.

We offer free shipping to eligible countries. For more details, please visit our Shipping Policy.

Once your order ships, you will receive an email with tracking details. You can track your order through the carrier’s website.

While delays are rare, please allow up to 5 extra business days beyond the estimated delivery time. Contact us at help@soleillumiere.com for assistance.

We accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. For more information, refer to our Refund & Cancellation Policy.

Email us at help@soleillumiere.com to begin the return process.

Orders can be canceled or modified within 6 hours of placement. For further details, please check our Refund & Cancellation Policy.

 

We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge for the best browsing experience.

  1. Add items to your cart and proceed to checkout.
  2. Enter your code in the “Discount” field and click “Apply.”

If you have additional questions, please email us at help@soleillumiere.com. We’re here to help!

Soliel Lumière – Online Shopping Dedicated to Your Satisfaction

We are dedicated to making your shopping experience smooth and worry-free. Thank you for choosing Soliel Lumière – your trusted shopping destination!

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