FAQ – Frequently Asked Questions
Mega Hangar Shopping Online strives to provide excellent customer service and a seamless shopping experience. Below, we’ve answered some of the most commonly asked questions to assist you. For additional inquiries, feel free to email us at help@soleillumiere.com.
Ordering
How do I place my order?
- Add items to your shopping cart.
- Click the “Checkout” button or use the PayPal option.
- Enter your email, name, and address.
- Apply a valid discount code in the “Discount” field if you have one.
- Proceed to the “Shipping Method” step, ensuring your delivery address is accurate.
- Enter your payment details under “Payment Method.”
- Click “Complete Order.”
How do I add items to my cart?
- Navigate to the item’s page, select your preferences, and click “Add to Cart.”
How do I view or modify my shopping cart?
- Click the Cart icon at the top of the website to view your cart. You can adjust item quantities or remove items directly.
How do I know my order has been successfully submitted?
- After completing your purchase, you will receive an email confirmation containing your Order Number and details of your purchase.
Order Issues
What if items are missing or incorrect in my order?
- If items are missing or incorrect, contact us at help@soleillumiere.com with your order number and proof (e.g., images). We’ll correct the issue at no additional cost.
Can I change my order after submitting it?
- You can modify your order until 11:00 PM (+1 GMT) on the day it was placed. Email us at help@soleillumiere.com with your order details to request changes.
Payment & Security
What payment methods do you accept?
- We accept major credit cards (Visa, Mastercard, American Express, Discover) via Stripe Payments, as well as PayPal, Apple Pay, Google Pay, and ClearPay.
Is ordering online secure?
- Yes, we use SSL encryption to protect your information during transactions.
Is my personal information safe?
- Your personal information is confidential. We do not share, rent, or sell it, except as required by law.
Shipping & Delivery
What are the shipping options and delivery times?
- We offer free worldwide shipping to eligible countries. For more details, visit our Shipping Policy.
How do I track my order?
- Once your order ships, you’ll receive an email with tracking details.
What should I do if my order is delayed?
- While delays are rare, please allow up to 5 business days beyond the estimated delivery time. Contact us at help@soleillumiere.com for assistance.
Returns, Refunds & Cancellations
What is your return and exchange policy?
- Returns and exchanges are accepted within 30 days of purchase. Items must be unused and in their original packaging. For full details, refer to our Refund & Cancellation Policy.
How do I initiate a return?
- Email us at help@soleillumiere.com to start the return process.
What is your cancellation policy?
- Orders can be canceled or modified within 6 hours of placement. After that, refer to our Refund & Cancellation Policy.
Using Our Website
What browsers are recommended for using your site?
- We recommend Google Chrome, Safari, Firefox, and Microsoft Edge for the best browsing experience.
How do I use a discount code?
- Add your items to the cart and proceed to checkout.
- Enter your code in the “Discount” field and click “Apply.”
Other Questions
What should I do if I need more help?
- For additional questions, email us at help@soleillumiere.com. We’re happy to assist!
Mega Hangar Shopping Online is dedicated to making your shopping experience enjoyable and worry-free. Thank you for choosing us!
